Our Privacy Commitment to Sri Dungargarh
Sri Dungargarh Setu ("SETU", "we", "our", or "us") operates the Setu Super App mobile application and web portal. We respect your privacy and are committed to protecting your personal data. This policy explains what information we collect, how it is used to deliver local town services, and how you can manage or delete your data.
Information We Collect
To provide local services across Sri Dungargarh, we collect information that you directly provide or that is automatically generated during app usage:
A. Account & Profile Information
Your mobile phone number (for OTP authentication), full name, and delivery addresses entered for food or goods orders.
B. Location Data
Approximate or precise location when granted, solely to calculate delivery distances, display nearby bus timings, and identify your municipal ward.
C. Order & Transaction Data
Order history, item selections, delivery timestamps, and customer support queries. Payment processing is handled securely by verified third-party payment gateways; we never store your credit card or net-banking credentials.
D. Device & Technical Diagnostics
Device model, operating system version, anonymous unique device identifiers, and crash reports to maintain platform performance and security.
How We Use Your Information
Your information is utilized strictly to provide, maintain, and enhance community services in Sri Dungargarh:
- Facilitating food ordering, fulfillment, and real-time delivery dispatch.
- Publishing verified municipal news, election tallies, and bus schedule updates.
- Authenticating login sessions via secure One-Time Passwords (OTP).
- Responding to user inquiries, grievance tickets, and technical support requests.
- Preventing fraud, abuse, and unauthorized access to user accounts.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information to any third-party advertisers or data brokers.
We disclose personal details only in the following necessary circumstances:
- Merchant & Delivery Partners: When you place an order, your delivery address, name, and contact number are shared with the partner to ensure accurate delivery.
- Service Providers: Secure cloud infrastructure and SMS gateway partners who process data strictly on our behalf under confidentiality obligations.
- Legal Requirements: If required by Indian law, law enforcement, or municipal authorities to protect public safety and comply with lawful orders.
Data Retention & Security
We use industry-standard security safeguards including encrypted data transmission (HTTPS/TLS) and secure database access controls to safeguard your data.
Your personal account data is retained for as long as your account remains active or as required by applicable commercial and taxation record-keeping regulations.
Your Privacy Rights & Account Deletion
You retain full control over your personal information. You have the right to:
- Access and review the personal details stored with your account.
- Request corrections to incomplete or inaccurate information.
- Request permanent deletion of your account and associated personal data.
Grievance Officer & Contact Details
If you have questions, feedback, or grievance concerns regarding this Privacy Policy or your data, please contact our designated team: